1. Introduction

• About Us: Townsville [Project/Service] is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect your privacy. This policy applies to all services, websites, applications, and other platforms provided by Townsville [Project/Service].
• Commitment to Privacy: We recognize the importance of privacy and ensure that your personal information is handled responsibly and in compliance with relevant privacy laws and regulations.

2. Information We Collect

Depending on how you interact with our services, we may collect the following types of personal and non-personal data:

• Personal Information: This may include your name, address, phone number, email, and other contact details that you provide when creating accounts, subscribing to services, or communicating with us.
• Location Data: We may collect location data (via GPS or other tracking technologies) when you use services that require location-based features, such as public transportation apps or city management tools.
• Device and Usage Information: We may collect information related to the devices you use, including IP addresses, browser types, operating systems, and mobile device identifiers, as well as how you interact with our website, apps, or services.
• Transactional Information: If you make purchases or engage in financial transactions through our platforms, we collect data about the transaction details, including payment methods and transaction history.
• Environmental and Sensor Data: Depending on the nature of the service, data may be collected from environmental sensors (e.g., air quality, traffic monitoring, waste management) or other infrastructure used in urban planning or Smart City programs.

3. How We Use Your Information

We may use your data for the following purposes:

• To Provide Services: To deliver the products, services, or features you request, such as transportation services, event notifications, or updates on local government programs.
• To Improve Services: We use the information we collect to analyze trends, track user interactions, and improve the performance of our services and offerings.
• Communication: We may send you emails, notifications, or messages to keep you informed about services, events, updates, or issues related to Townsville [Project/Service].
• Legal and Compliance: To comply with legal obligations, prevent fraud, enforce agreements, or protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your data in the following circumstances:

• Service Providers: We may share your data with third-party service providers who help us deliver and improve our services, such as cloud services, payment processors, or analytics providers.
• Public Authorities: We may disclose personal data if required by law, regulation, or in response to legal processes, such as subpoenas or court orders.
• Aggregated or Anonymized Data: We may share non-personal, aggregated, or anonymized data for research, statistical analysis, or public reports on urban development, infrastructure, or environmental programs.

5. Data Retention

• Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.
• Data Deletion: You have the right to request the deletion of your personal data in certain circumstances, subject to operational and legal requirements.

6. Data Security

• Security Measures: We take reasonable technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption, secure data storage, and regular security assessments.
• Your Responsibilities: You should take steps to protect your account and personal information, such as using strong passwords and not sharing your login credentials with others.

7. Your Rights and Choices

Depending on the applicable laws, you may have the following rights regarding your personal data:

• Access and Correction: You have the right to access the personal data we hold about you and request corrections if it is inaccurate or incomplete.
• Opt-Out of Communications: You may choose to opt out of receiving promotional or service-related communications at any time by following the instructions provided in those communications or by contacting us directly.
• Request for Deletion: You can request that we delete your personal data, subject to applicable exceptions, such as ongoing service needs or legal requirements.
• Withdrawal of Consent: If we process your data based on consent, you can withdraw that consent at any time.

8. Cookies and Tracking Technologies

• Cookies: We use cookies and similar technologies to improve your experience on our website, track usage patterns, and provide personalized content. Cookies are small text files stored on your device.
• Managing Cookies: You can manage cookie preferences or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our services.

9. Children’s Privacy

• Not for Children Under 13: Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware of any such data collection, we will take steps to delete it.

10. Changes to This Privacy Policy

Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. We will notify you of significant changes by updating the “Last Updated” date and may provide additional communication where necessary.